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HP Pavilion dv5020us 15.4" Notebook PC
Pavilion PC
Jury approves, superb service
Good Prize, Good Product, not so good customer services
HP customer service is USLESS

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HP Pavilion dv5020us 15.4" Notebook PC (AMD Turion 64 Mobile Processor ML-32, 1024 MB RAM, 80 GB Hard Drive, DVD+/-R/RW and CD-RW Combo Drive)

Manufacturer: Hewlett Packard Office
Product Group: Personal Computer
Binding: Personal Computers
ASIN: B000E1D9TE

Related Categories:

Notebooks

All Hewlett-Packard

| Hewlett-Packard | Computers Brands | Computers Features | Electronics

HP Notebooks

Refurbished Notebooks

Product Description

Box Contents: HP Pavilion dv5020us Notebook PC, HP Mobile Remote Control, 65W AC Adapter, Mobile Stereo Earbud Headphones (1 pair), 6-Cell Lithium-Ion Battery (43Whr)
The HP Pavilion dv5020us Notebook PC offers productivity tools for users on the go. With its brawny processor, WXGA monitor and powerful ATI graphics card, you'll be able to enjoy mobile content at its best. Store music, photos, and video on the 80GB (4200 rpm) hard drive -- then watch movies & burn content on the double-layer DVD+-R/RW and CD-RW combo drive. Plus, you get a remote control that stashes away in the PC Card slot, and instant startup of movies and music with a touch. 15.4 WXGA High-Definition BrightView display (Max. Resolution - 1280 x 800) DVD+/-RW and CD-RW combo drive with Double Layer Support PC Card slot External ports - 2 USB 2.0, 1 Notebook Expansion Port 2, 1 Consumer IR (Remote Receiver), 1 headphone-out, 1 microphone-in 54g 802.11b/g wireless LAN with 125HSM/SpeedBooster support Integrated 10/100Base-T Ethernet LAN (RJ-45 connector), with high speed 56K modem Internal Altec Lansing speakers Software Included - HP Image Zone, HP QuickPlay, InterVideo WinDVD & WinDVD Creator, Apple iTunes, Symantec Norton Internet Security 2005 (60-day trial) Operating System - Windows XP Home with Service Pack 2 Dimensions(LxWxH) - 10.4 x 14.1 x 1.38/1.77 (min/max H) Weight - 6.6 lb. HP USA one-year limited warranty, which includes easy-to-install replaceable parts with next-business-day arrival; 24/7 Toll Free or E-mail help line

Amazon.com Product Description

Blending affordability with productivity power, the HP Pavilion dv5020us notebook PC is a great choice for both business road warriors and multimedia enthusiasts on the go. The 15.4-inch BrightView display looks good even in direct sunlight, and movies and games will look clear thanks to the ATI Radeon ATI Radeon XPress 200 video/graphics card (with 128 MB of shared memory). Enjoy movies or music in seconds with the external DVD or music buttons to launch HP QuickPlay (which bypasses the boot process). Control playback settings from up to 10 feet away with the included HP remote, then store it conveniently in the PC card slot. And you'll stay productive with the 1.8 GHz AMD Turion 64 ML-32 processor. This notebook also features an 80 GB hard drive, 1 GB of installed RAM (2 GB max), built-in 54g wireless connectivity, and dual layer DVD+/-RW drive (which also burns CDs).

The Basics
<ul>

Hard Drive: The 80 GB hard drive (4200 RPM) is becoming average in size for notebook PCs, and it's roomy enough to store business productivity applications, all your important documents and presentations, and a good-sized digital audio and video library.

Processor: Combining strong performance with efficient usage of power, the 1.8 GHz AMD Turion 64 ML-32 is uniquely optimized to power today's thinnest notebooks. It's also built for tomorrow's 64-bit applications, which will require a processor with significant power. It includes such AMD technology features as HyperTransport (which increases the communication between integrated circuits), PowerNow! (which enables longer battery life and reduced heat generation), and Enhanced Virus Protection (which works with Windows XP Service Pack 2 to better withstand attacks from certain classes of viruses). It also features a 512 KB L2 cache. (An L2, or secondary, cache temporarily stores data; and a larger L2 cache can help speed up your system's performance.)

Memory: The 1 GB of installed RAM (PC2700, 333 MHz, 2 x 512 MB) is a good start for running office productivity and audio software, but you'll want to take advantage of the ultra-roomy 2 GB of total RAM capacity (2 x 1 GB) for such multimedia needs as video editing and immersive 3D gaming.

CD/DVD Drive: Offering the latest in DVD writing technology, the dv5020's multiformat DVD/CD drive is compatible with both DVD+ and DVD- disc formats as well as dual-layer (DL) DVD+/-R discs, which can store up to 8.5 GB of data. It features 4x DVD-R DL Write Once, 2.4x DVD+R DL Write Once, 16x DVD+R, 4x DVD+RW, 8x DVD-R, 4x DVD-RW, 16x DVD-ROM, 40x CD-R, 24x CD-RW, and 40x CD-ROM speeds. It also comes with a second DVD-ROM optical drive, with 16x read speed. It also comes with an extra DVD-ROM drive for disc playback only.

Keyboard & Mouse: This notebook has a 101-key keyboard and a touchpad with on/off button and dedicated vertical/horizontal Scroll Up/Down pad. It also includes two quick-launch buttons (HP QuickPlay Music and DVD). </ul> Screen, Graphics and Sound
You'll enjoy razor-sharp graphics and widescreen movies with the 15.4-inch WXGA high-definition screen, which displays an 18 percent larger picture than standard 15-inch screens and offers up to an 18 percent improvement in contrast ratio. Video is powered by the ATI Radeon XPress 200M IGP video/graphics card, which delivers good, though not high-end, 3D graphics. It delivers 32 MB of video RAM shared with the system memory, which is configurable up to 128 MB. ATI's HyperMemory technology allows the chipset to run in either Unified Memory Architecture (UMA) mode or with dedicated frame buffer memory to enhance graphics performance. It also features an integrated audio card with microphone and headphone jacks.

Connectivity and Expansion Slots
The dv5020us has an integrated 54g wireless LAN that's fully compatible with 802.11b/g wireless networks. The 125 HSM/SpeedBooster support will enable it to be ready for tomorrow's 125 Mbps wireless LANs. You get a very basic offering of connectivity options: <ul>

2 USB 2.0 ports for connecting a wide range of peripherals--from digital cameras to MP3 players

1 VGA monitor port

1 S-Video port for connecting to a TV

1 PCMCIA (or PC Card) slot (Type I/II, 32-bit)

1 headphone jack and 1 microphone jack

1 IR receiver </ul> It also has an integrated 56K modem (V.90) and an RJ-45 LAN network port (for a 10/100 Ethernet connection to networks and DSL/cable modems).

Preloaded System and Software
This system comes with the Windows XP Home Edition Service Pack 2 operating system with Advanced Security Technologies, which helps to reduce unwanted downloads and pop-ups while surfing the Web. It also comes preloaded with Microsoft Works 8.0 (for working with word processing and spreadsheet documents), HP Image Zone Plus, Symantec Norton Internet Security 2005 AntiSpyware Edition (with 60 days of LiveUpdate), Encarta Encyclopedia 2005, Quicken New User Edition 2005, Microsoft Money 2005, Sonic DigitalMedia Plus, Sonic MyDVD Plus, WinDVD 5 Player Basic, Google Toolbar, and PC Doctor.

The included HP Image Zone Plus photo and imaging software makes it easy to organize, edit, share, print, protect, and store your photos and video clips. Organize and find your photos easily by timeline, keywords, and/or location using the unique photo-globe mapping tool. Remove red eye and fix other common problems. Share your photos quickly via e-mails that include thumbnails with links to the full-sized images--without downloading time-consuming attachments.

Dimensions and Weight
This notebook measures 14.1 x 10.15 x 1.77 inches and weighs 6.6 pounds.

Power
It's powered by a 6-cell rechargeable lithium-ion battery, which has a battery life of up to 3 hours (depending on usage). You'll get up to 8 hours of battery life with the optional 12-cell lithium-ion battery.

What's in the Box
This package contains the dv5020us notebook PC, rechargeable lithium-ion battery, AC adapter, IR remote control, earphones, one blank DVD-R disc, and operating instructions. It is backed by a limited warranty for parts and labor for one year from date of purchase as well as technical telephone assistance for one year. Software is also covered for 90 days from date of purchase.

Customer Reviews:

HP Pavilion dv5020us 15.4" Notebook PC.......2007-06-09

The computer has worked great. Very clear screen. The only problem has been all the temporary games that were on it. I would prefer not to get temporary games.

Pavilion PC.......2007-05-23

The computer came in an as-new state. But a problem occurred with Windows XP Media Center. I re-installed XP Professional, new drivers and all other software and the system is functioning perefectly.

Jury approves, superb service.......2007-03-12

I recently decided to obtain a laptop with a Microsoft operating system to run some programs that are unfortunately only compatible with Windows--including U.S.-made biofeedback software that runs with an Australian pocket, wireless amplifier.

I dislike Windows operating systems, as previous experiences with XP were disastrous. But I recently purchased a re-manufactured Pavilion DV5000, with an AMD chip set, and so far my experience with HP is mostly okay.

The 5.2 inch screen is large enough to actually see, and the system includes most bells and whistles one could wish for, including a 4-layer Cd-DVD drive, wireless networking (and traditional lan connections), a large hard drive, ample memory and even a telephone jack, presumably to send faxes and make conference calls.

Several weeks into the new windows experiment, my wireless card malfunctioned. The HP technical support was prompt and competent. However, after trying all software adjustments and resettings, the replacement part sent also failed to solve the problem, and the computer required servicing.

It's still in the shop; I'm betting (cynically, I admit) that HP will send the machine back with the problem still unresolved.

Another problem is the sound. It skips.

The graphics on this baby are great, the machine okay on speed. I also prefer the security mechanisms and software packages over those I received on a Dell machine, the last time I tried Windows, more than 2 years ago.

I don't like the keyboard, which is too sticky. I prefer a clean, quiet soft touch keyboard. But I can live with it.

And the finger-touch mouse pad is unwieldy--a prescription for repetitive stress syndrome, if you don't already have it. One must hold an arm aloft to negotiate the thing, and since this is designed for one's lap, that's without the potential for wrist support of any kind. Also, the serial connector on a standard issue mouse is incompatible with the mouse port here, a real bummer.

But I paid little more than $500, with shipping and a 90 day HP warranty included. If HP successfully (and enduringly) mends my wireless problem, I'll update further.

Overall, this is serviceable, but the jury is still out.

XXXXXX

Follow-up, April 5, 2007: HP returned the repaired machine, complete with a new motherboard, within a week of my request for repairs under the warranty. The machine has worked extremely well since then.

Good Prize, Good Product, not so good customer services.......2007-03-08

I am happy with the product, not so happy with seller's services, when I had a question I didn't get good response...

HP customer service is USLESS.......2007-01-24

I would have given it a zero if I could. Do not bother buying an HP their service is terrible. My hinge broke on my notebook. I called HP to purchase the part and they told me they cannot sell one to me. However, they do have the part to fix it if i pay them $300. What a joke. I would put any HP at the very bottom of you list.

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